Operations Support Engineer
Role Overview
We are seeking an experienced Operations Support Engineer to provide L1, L2, and L3 application support for internal enterprise platforms and digital products. This role is responsible for ensuring the reliability, stability, security, and performance of production and non-production environments while supporting ongoing business and technology operations.
The successful candidate will work closely with development teams, product managers, architects, security teams, business users, and external vendors to identify and resolve issues, implement operational improvements, and maintain high service availability. This position plays a critical role in managing incidents, optimizing system performance, and supporting cloud-based and AI-driven solutions.
Key Responsibilities
- Monitor and analyze application and infrastructure performance across production and non-production environments to ensure optimal system availability and efficiency.
- Develop data-driven strategies and implement continuous improvement initiatives in collaboration with application teams, solution architects, security teams, and other stakeholders.
- Partner with business users to establish and support cloud-based environments for AI and analytics use cases.
- Manage application, infrastructure, and security incidents; perform root cause analysis and coordinate resolution efforts with internal teams and external vendors.
- Ensure incidents and service requests are resolved within agreed service levels and provide timely escalation when required.
- Develop and maintain operational procedures, support documentation, system configurations, and audit-compliant process guides.
- Prepare operational reports, analyze performance metrics, and communicate findings to stakeholders and management.
- Manage day-to-day operational activities and ensure business continuity.
- Coordinate and oversee support teams, including external vendors, to provide 24x7 operational support coverage.
- Assist in implementing operational best practices, automation, monitoring, and security controls across systems and environments.
Required Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Proven experience as an Operations Engineer, Production Support Engineer, Site Reliability Engineer (SRE), or a similar IT operations role.
- Experience implementing incident management, problem management, and change management processes using ITSM platforms.
- Strong understanding of security controls, privileged access management, and environment access governance.
- Experience implementing application and infrastructure monitoring solutions, including Application Performance Monitoring (APM) tools.
- Familiarity with cloud-native monitoring and logging services.
- Experience identifying and implementing automation solutions to reduce manual effort, operational risk, and system downtime.
- Knowledge of infrastructure automation and scripting tools such as Terraform, Ansible, or similar technologies.
- Hands-on experience with Agile methodologies, DevOps practices, CI/CD pipelines, test-driven development, and information security standards.
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Excellent communication and stakeholder management skills with the ability to translate technical concepts for non-technical audiences.
- Ability to work effectively within high-performing, cross-functional teams.
Preferred Qualifications
- Experience managing and supporting cloud infrastructure and services on platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Relevant cloud certifications are highly desirable.
- Experience working with AI/ML platforms and cloud-based AI solutions.
- Understanding of Retrieval-Augmented Generation (RAG), workflow automation, tool integration, and data lake architectures is advantageous.
- Experience supporting enterprise-scale applications in a 24x7 operational environment.
Key Competencies
- Problem-solving and critical thinking
- Operational excellence mindset
- Continuous improvement orientation
- Strong ownership and accountability
- Collaboration and stakeholder engagement
- Innovation and adaptability
- Customer-focused approach
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
