Job Summary
This hybrid role in personal insurance claims focuses on delivering accurate and empathetic customer service while handling end to end claim inquiries and simple claim processing within rotational shifts and a structured workflow. The role involves explaining claim status documenting interactions and coordinating with internal teams to ensure efficient resolution that supports organizational goals and enhances trust in insurance services across society.
Responsibilities
Handle personal insurance claim related inquiries with clear communication and careful listening to provide accurate information and build trust in claim outcomes for customers and internal partners.Process routine personal insurance claims by validating information documenting case details and following established procedures to support timely and consistent claim settlement.Respond to customer queries through multiple contact channels by explaining policy coverage and claim status in a calm and professional manner that supports customer confidence and satisfaction.Maintain comprehensive and well structured claim documentation in internal systems to ensure transparency audit readiness and smooth handover between team members across rotational shifts.Collaborate with claims handlers and operations teams to escalate complex or disputed cases in a systematic way that reduces resolution time and improves overall service quality.Apply foundational knowledge of insurance concepts to review claim information for accuracy and completeness while identifying potential gaps that require clarification or additional evidence.Follow defined quality and compliance guidelines during every claim interaction to protect customer data meet regulatory expectations and safeguard the organizations reputation.Use available knowledge bases and claim tools to research customer issues and propose practical solutions that align with business rules and support fair outcomes.Adapt to rotational shifts by managing personal work queues efficiently meeting productivity targets and maintaining a consistent customer experience across different time bands.Provide empathetic support during stressful claim situations by acknowledging customer concerns and guiding them through next steps in a structured and reassuring manner.Support continuous improvement initiatives by sharing recurring claim issues and service challenges with supervisors to help refine procedures and improve claim handling efficiency.Align day to day claim servicing activities with the organizations wider goal of enabling financial security and resilience for individuals and communities through trustworthy insurance services.Contribute to a collaborative hybrid work environment by using digital collaboration tools participating actively in team discussions and keeping stakeholders updated on assigned claim cases.
Qualifications
Demonstrate basic understanding of insurance products and claim lifecycle through prior exposure to insurance domain or related customer service work that supports accurate handling of personal insurance claims.Show proven experience in customer service where clear communication problem solving and emotional resilience were used to manage customer interactions and resolve operational issues.Apply any experience in property and casualty insurance to interpret coverage details identify relevant claim information and explain outcomes in a manner that supports fairness and transparency.Display strong data entry accuracy and attention to detail when recording claim information updating case notes and verifying documents to reduce rework and errors in claim decisions.Use foundational analytical skills to recognize inconsistencies in claim narratives or documentation and to raise appropriate clarifications that support reliable claim assessment.Demonstrate adaptability to hybrid work arrangements and rotational shift patterns while maintaining punctuality responsiveness and steady performance across work locations.Communicate fluently in spoken and written form to handle diverse customer profiles simplify claim related concepts and document interactions in a clear and structured style.Show eagerness to learn new insurance systems claim tools and process updates through training and self study so that productivity and quality can improve over time.
Certifications Required
Desirable certifications include insurance domain training such as certification in property and casualty insurance or customer service excellence.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
