Site Reliability Engineer, MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Role Overview

The Application Reliability Engineer will lead a structured reliability‑improvement initiative across critical applications. The consultant will analyze recurring production issues, identify systemic weaknesses, and drive measurable improvements in stability, resiliency, performance, observability, and operational effectiveness. This role requires a strong application‑centric mindset, deep diagnostic skills, and the ability to convert operational noise into actionable reliability outcomes

Key Responsibilities

Reliability & Production Stability

· Lead reliability uplift initiatives across assigned applications and services.

· Assess current reliability posture: recurring incidents, degradation patterns, operational pain points, manual toil, and risk areas.

· Define and prioritize improvements that reduce incidents, customer impact, alert noise, and MTTR. Build a practical roadmap for resilience, availability, recoverability, and operational readiness. Evaluate operational procedures and identify gaps affecting responsiveness and production support. Partner with engineering, operations, platform, infrastructure, and product teams to execute the reliability plan.

Incident Management, Analysis & Root Cause Resolution

· Lead production incident reviews for high‑impact and complex issues.

· Perform deep‑dive analysis to identify root causes, not just symptoms.

· Review logs, metrics, traces, dependency health, and post‑incident findings to identify systemic failure patterns.

· Differentiate actionable incidents from duplicates or noisy alerts.

· Facilitate RCA, corrective actions, and preventive‑action planning.

· Establish traceability for incidents, remediation items, owners, due dates, and decisions.

· Track remediation through completion and validate effectiveness.

· Improve incident‑management workflows: triage, escalation, response, resolution, and communication.

Operational Automation & Process Improvement

· Identify repetitive manual tasks causing delays, inconsistencies, or operational risk.

· Recommend and drive automation for support activities, health checks, data collection, remediation steps, and reporting.

· Improve workflows to reduce manual effort and increase consistency.

· Define process improvements to enhance reliability, predictability, change readiness, and service support.

Establish clear ownership and workflow visibility across teams.

· Application Resiliency & Design Improvement

· Evaluate applications for resiliency across dependencies, integrations, data flows, error handling, retry logic, timeouts, and recovery mechanisms.

· Recommend improvements to strengthen fault tolerance and reduce single points of failure.

· Assess behavior under degraded conditions and propose graceful‑failure enhancements.

· Identify risks affecting reliability, availability, performance, or customer experience.

· Work with technical leads to embed reliability principles into enhancements and remediation work.

Performance & Application Tuning

· Identify performance bottlenecks across application layers, integrations, and infrastructure. Recommend tuning strategies for throughput, latency, resource utilization, and scalability.

· Validate improvements through load testing, profiling, and performance diagnostics.

· Collaborate with engineering teams to ensure performance readiness for peak loads.

· Monitoring, Alerting & Observability

· Assess current monitoring and alerting effectiveness.

· Define meaningful health indicators, SLIs, SLOs, and error budgets.

· Reduce alert noise and improve signal‑to‑noise ratio.

· Strengthen end‑to‑end observability across logs, metrics, traces, dashboards, and synthetic monitoring.

· Ensure monitoring coverage for critical workflows, dependencies, and failure modes.

· Stakeholder Leadership & Communication

· Act as the reliability lead for cross‑functional teams.

· Communicate reliability posture, risks, priorities, and progress to leadership.

· Coordinate remediation activities across engineering, operations, and product teams.

· Provide structured updates, dashboards, and reliability metrics to stakeholders.

· Drive accountability for reliability commitments and timelines.

Required Skills & Qualifications

· 8+ years in application reliability, production engineering, SRE, or application operations.

· Strong diagnostic skills across logs, metrics, traces, and distributed systems.

· Experience with incident management, RCA, and operational readiness.

· Hands‑on experience with monitoring tools (e.g., Splunk, Datadog, New Relic, AppDynamics, Grafana). Strong understanding of application architecture, integrations, APIs, databases, and cloud platforms. Experience with automation (Python, Shell, Ansible, Jenkins, or similar).

· Excellent communication and stakeholder‑management skills.

· Ability to lead cross‑team reliability initiatives independently.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.