Quality Intelligence Analyst - Guidewire Insurance Platforms, Toronto, ON-199 Bay Street, Ontario, Canada

Job Title:

Quality Intelligence Analyst - Guidewire Insurance Platforms

About the role

As a Quality Intelligence Analyst, you will make an impact by driving data quality, process optimization, and operational excellence across Guidewire platforms and Property & Casualty (P&C) insurance operations. You will be a valued member of the Quality Engineering and Business Operations team and work collaboratively with product owners, business analysts, Guidewire configuration teams, testing teams, underwriting, claims, and operations stakeholders to deliver actionable insights that improve system performance, business processes, and customer outcomes.

In this role, you will:

Analyze data quality and business process performance across Guidewire PolicyCenter, ClaimCenter, and BillingCenter to identify trends, defects, operational gaps, and improvement opportunities.
Evaluate production incidents and recurring process issues to determine root causes and recommend corrective actions that improve operational efficiency and reduce manual intervention.
Develop and maintain quality dashboards, scorecards, and reporting metrics that provide visibility into submission processing, policy administration, renewals, billing, and claims operations.
Collaborate with product owners, business analysts, and configuration teams to convert quality findings into actionable requirements, enhancements, and process improvements.
Support testing initiatives by developing realistic business scenarios, test data sets, and validation approaches across insurance workflows.
Coordinate defect triage activities and assist with prioritization based on business impact, regulatory considerations, customer experience, and operational risk.
Partner with underwriting, claims, and operations teams to identify workflow bottlenecks and recommend process, rule, or data-driven improvements.
Assess configuration changes and application enhancements for potential quality risks and support regression validation efforts.
Produce and present quality intelligence reports, trend analyses, and improvement recommendations to business and technology stakeholders.
Contribute to continuous improvement initiatives by monitoring key performance indicators and recommending enhancements that improve operational effectiveness and customer outcomes.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

5-9 years of experience working with Guidewire platforms, including PolicyCenter, ClaimCenter, BillingCenter, and related insurance solutions.
Strong understanding of Property & Casualty insurance operations, including online submissions, policy issuance, renewals, billing, claims, and underwriting processes.
Experience performing quality analysis, defect management, root cause analysis, and operational reporting.
Strong analytical skills with experience utilizing reporting, spreadsheet, business intelligence, or data visualization tools to identify trends and insights.
Experience documenting requirements, test scenarios, quality findings, and business recommendations.
Strong understanding of software development lifecycle (SDLC), testing methodologies, and quality assurance practices.
Excellent communication, stakeholder management, and collaboration skills.
Ability to translate technical findings into actionable business recommendations.
Experience working effectively in hybrid delivery environments with distributed teams.

These will help you stand out

Guidewire Certified Professional certification.
CPCU (Chartered Property Casualty Underwriter) certification or equivalent Property & Casualty industry certification.
Experience supporting quality engineering, business intelligence, or operational excellence initiatives within the insurance industry.
Knowledge of Guidewire configuration, workflow design, and release management processes.
Experience with dashboard development, KPI reporting, and performance measurement frameworks.
Familiarity with Agile delivery methodologies and requirements management practices.
Experience working with claims transformation, underwriting modernization, or policy administration initiatives.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $57,150 – $104,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Applications will be accepted until December 13, 2026.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.