"Please note, this role is not able to offer visa transfer or sponsorship now or in the future."
About the role
As a Salesforce Production Support Engineer, you will make an impact by ensuring the stability, reliability, and continuous availability of the Salesforce Service Cloud platform. You will be a valued member of the Salesforce support team and work collaboratively with development teams, business stakeholders, end users, and cross-functional technology partners to deliver seamless business and customer experiences.
In this role, you will:
- Manage and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established service level agreements (SLAs).
- Troubleshoot complex issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and system integrations.
- Monitor platform performance, integration processes, and batch jobs to proactively identify and mitigate risks.
- Perform root cause analysis and implement corrective actions to improve platform stability and reduce recurring incidents.
- Support Service Cloud administration, configuration, deployments, and change management activities.
Work model: Remote
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 5+ years of hands-on Salesforce experience, including production support within Salesforce Service Cloud environments.
- Strong experience diagnosing and resolving L2/L3 production issues across Apex, Flows, Lightning Web Components (LWC), and integrations.
- Experience supporting Salesforce integrations using REST/SOAP APIs, middleware solutions, and external systems.
- Salesforce Administrator Certification and Salesforce Platform Developer I Certification.
- Experience with Service Cloud administration, user management, reporting, deployments, and release management processes.
These will help you stand out
- Advanced knowledge of Salesforce Service Cloud production operations and platform optimization.
- Experience working within large-scale enterprise Salesforce environments with complex integrations.
- Strong root cause analysis and problem-solving capabilities.
- Knowledge of proactive monitoring, performance tuning, and continuous service improvement practices.
- Excellent communication and stakeholder management skills.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $64,000 - $95,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
