Role Overview:
The Vendor Account Manager will be responsible for managing advertising campaign performance for Client partner advertisers. This role focuses on optimizing advertising campaigns across Client’s advertising products to drive measurable business outcomes. The position requires a consultative approach to help advertisers maximize their advertising investment through data-driven recommendations and proactive campaign management.
Job Location: Malaysia
Language requirement: English and Mandarin
Roles and Responsibilities
1 Campaign Management & Optimization
· Monitor and optimize advertising campaigns daily/weekly to ensure performance targets are met
· Analyse campaign metrics including ROAS, CTR, conversion rates, and other KPIs
· Implement bid adjustments, budget modifications, and targeting refinements based on performance data
· Identify underperforming campaigns and develop action plans for improvement
· Proactively recommend campaign strategies to improve advertiser outcomes
2 Data Analysis & Reporting
· Utilize Client Ads reporting tools to extract insights and identify opportunities
· Create performance reports and presentations
· Track and report on key performance indicators and campaign metrics
· Map advertising performance to revenue outcomes
· Leverage data to inform strategic recommendations
3 Cross-Functional Collaboration
· Partner with Ad Success Teams, Sales, Seller/Vendor teams, and product teams
· Coordinate with internal stakeholders to resolve issues and enable solutions
· Collaborate on the development and execution of advertising plans
· Escalate technical or product-related blockers to appropriate teams
4 Sales & Revenue Management
· Identify opportunities for revenue growth within existing partner accounts
· Utilize Salesforce CRM to track opportunities, activities, and pipeline
· Maintain accurate pipeline management
5 Performance Standards
Activity Metrics: Meet daily/weekly call volume and opportunity creation targets
Budget Attainment Targets: Achieve or exceed quarterly and annual Budget Attainment
Response Time: Respond to partner inquiries within agreed SLA timeframes
Quality Standards: Adhere to Client’s Standard Operating Procedures (SOPs) for campaign management
· QA methodology and ownership will be jointly agreed
· Defect taxonomy and thresholds will be documented
· Vendors may raise disputes within defined timelines
· Root cause attribution will consider tool, data, and upstream dependencies
6 Process Adherence
· Follow established workflows for campaign setup, optimization, and reporting
· Maintain accurate and timely documentation in Salesforce and other systems
· Complete all required training and certification programs
· Participate in quality audits and implement feedback
· Adhere to Client ‘s data security and privacy policies
7 Continuous Improvement
· Stay current on Client Ads product updates and industry trends
· Participate in knowledge-sharing sessions and team meetings
· Provide feedback on process improvements and tool enhancements
· Contribute to best practice documentation
· Demonstrate Client’s Leadership Principles in daily work
8 Key Performance Indicators (KPIs)
· Budget Attainment at Account and Ad Product Level
· Number of active managed campaigns
· Campaign optimization completion rate
· Partner satisfaction scores
· Activity metrics (calls, emails, optimizations completed)
Required Experience & Skillset
· Experience in e-commerce or online advertising
· Bachelor’s or Post graduate Degree (MBA) degree
· Proven work experience of 4-6 years in sales / marketing efforts
· Prior experience of managing global clients along with owning up their individual performance goals
· Understanding of digital advertising concepts, metrics, and best practices
· Superior verbal and written communication skills as demonstrated by experience
· Advanced computer literacy especially in Microsoft Office applications – Excel, Word and PowerPoint
· Sound judgment and flexibility in balancing program requirements, tight deadlines
· Desire to work in a fast-paced, challenging and ambiguous environment
· Ability to learn and adapt to new tools quickly
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
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Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
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Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.