AI Customer Engineer -Senior Director

About the role

As a Senior AI Customer Engineer, you will make an impact by shaping and delivering innovative AI-driven solutions that help clients unlock business value. You will partner with sales, engineering, and industry experts to translate client challenges into scalable AI solutions, driving both technical design and commercial success.

You will be a valued member of the AI Sales Engineering team and work collaboratively with account teams, offering specialists, and client stakeholders to bring cutting-edge GenAI/AI use cases to life.

In this role, you will:

• Partner with business, industry, and offering teams to build the technology stack and solution approach for AI-led offerings
• Lead client discovery and ideation sessions, translating ambiguous business challenges into solution hypotheses and conceptual architectures
• Define end-to-end solution options, including architecture, data/ML needs, integration patterns, and partner components
• Develop client-ready proposals, solution narratives, and demos, and lead technical discussions to advance deal progression
• Lead and mentor a team of Sales Engineers, building capability and driving pursuit excellence across opportunities

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

What you need to have to be considered

• Experience in AI/ML, GenAI, or solution architecture, with hands-on exposure to LLMs and enterprise AI solutions
• Proven ability to shape and close complex technical deals, including proposals, SoWs, and solution design
• Experience leading client workshops, ideation sessions, and technical presentations
• Strong understanding of data, ML pipelines, integration architectures, and cloud ecosystems
• Demonstrated ability to collaborate across sales, engineering, and delivery teams and influence stakeholders

These will help you stand out

• Experience building AI prototypes, MVPs, or POCs during sales cycles
• Exposure to hyperscalers, partner ecosystems, and co-sell models
• Track record of leading cross-functional pursuits and deal orchestration
• Strong storytelling skills with the ability to translate complex technical concepts into business outcomes
• Experience leading or mentoring teams in a sales engineering or technical consulting environment

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

The annual salary for this position is between $200,000-$2600,000 depending on experience and other qualifications of the successful candidate.

Benefits

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to apply

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.