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Site Support Engineer

00070841371

Job Title: Site Support Engineer – Night/Rotational Shift (24x7)

Job Location: Onsite- Santa Monica, CA, USA

We are seeking an experienced Site Support Engineer / Deskside Support Engineer to provide hands-on IT support in a 24x7 onsite environment. The role is responsible for supporting end-user computing, hardware/software break-fix, Windows and Mac devices, mobile devices, printers, asset management, ServiceNow tickets, and basic network connectivity issues.

The successful candidate must be comfortable working in a 24x7 support environment, including night shifts, second shifts, weekends, and holidays. Flexibility to rotate across shifts based on site operational requirements is an essential requirement of this position.

Work Schedule and Shift Requirement

This position requires full flexibility to support a 24x7 operational environment.

  • Initial schedule: Monday through Friday, 8:00 AM to 5:00 PM for approximately the first two months for onboarding and transition.

  • Following the initial period, the employee will move to a schedule determined by site requirements.

  • The anticipated schedule may include night shifts approximately two days per week and second shift for the remaining three days.

  • Candidates must be prepared to rotate to other shifts when required.

  • Availability to work nights, weekends, and holidays is required.

  • The site operates 24 hours a day, 7 days a week, so schedules may change based on operational coverage requirements.

  • Candidates who are unable to support rotational/night-shift schedules will not be considered for this position.

Salary and Other Compensation:

The total annual compensation for this position is between $63,000 to $84,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

  • Provide onsite deskside and end-user support for hardware, software, peripherals, and enterprise applications.

  • Perform break/fix troubleshooting and repair for desktops, laptops, monitors, printers, scanners, and related IT equipment.

  • Support Windows and Mac environments, diagnosing operating system issues and implementing appropriate resolutions.

  • Perform PC staging, configuration, software installation, troubleshooting, and deployment activities.

  • Provide support for Microsoft Office / Microsoft 365 applications and common end-user productivity tools.

  • Diagnose end-user system failures, determine root causes where possible, and implement appropriate repair or remediation solutions.

  • Troubleshoot basic network connectivity issues between end-user devices and the corporate network.

  • Support printers, scanners, file shares, and other workplace technology used by employees.

  • Manage incidents and service requests through ServiceNow or a comparable ITSM platform, ensuring tickets are accurately documented and progressed through resolution.

  • Assist with user account administration, including user ID creation and basic Microsoft Active Directory-related activities.

  • Support mobile devices, including iOS-based devices and related end-user connectivity or configuration issues.

  • Perform IT asset management and inventory activities, including tracking, deployment, movement, and recovery of computer equipment.

  • Follow established virus detection, endpoint protection, and remediation procedures, including support involving Symantec Virus Scan.

  • Provide basic support for network-connected phones and VoIP systems.

  • Complete required IT compliance and operational support tasks in accordance with established processes.

  • Maintain a high level of customer service while communicating technical issues and resolutions clearly to end users.

  • Work collaboratively with other IT support teams and escalate issues appropriately when they require specialized technical expertise.

  • Safely move, install, and configure IT equipment weighing up to 50 lbs.

What you’ll need to succeed (required skills)

  • Technical degree or equivalent professional experience providing end-user/desktop support.

  • Strong hands-on experience with deskside support, break/fix, hardware and software troubleshooting.

  • Experience supporting Windows and Mac operating systems.

  • Knowledge of iOS/mobile device support.

  • Experience supporting Microsoft Office/Microsoft 365 applications.

  • Hands-on experience with ServiceNow or another ITSM/ticketing platform.

  • Experience supporting printers, scanners, file shares, and other end-user peripherals.

  • Familiarity with Microsoft Active Directory, including basic user/account support.

  • Experience with computer asset management and asset tracking.

  • Understanding of basic networking concepts with the ability to troubleshoot end-user connectivity issues.

  • Experience providing basic support for VoIP/network phones.

  • Knowledge of antivirus/endpoint protection technologies, including Symantec Virus Scan or similar solutions.

  • Strong troubleshooting and problem-solving skills.

  • Excellent customer service and interpersonal communication skills.

  • Ability to prioritize multiple incidents and service requests in a fast-paced support environment.

  • Strong teamwork and collaboration skills.

  • Fluency in both English and Spanish.

Mandatory Shift Availability

Candidates must be willing and able to work:

  • Night shifts

  • Second shifts

  • Rotational shifts

  • Weekends

  • Holidays

  • Other schedules as required to maintain 24x7 site coverage

Shift flexibility is a core requirement of the role and not an occasional overtime expectation.

Physical Requirement

  • Ability to lift and move IT/electronic equipment weighing up to 50 lbs.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance

  • Paid holidays plus Paid Time Off

  • 401(k) plan and contributions

  • Long-term/Short-term Disability

  • Paid Parental Leave

  • Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Santa Monica, CA, USA.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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