Summary of Role
Engagement Portfolio Lead, Singapore Public Sector, is a senior delivery role which ensures delivery excellence for the assigned programs, delivering with high customer satisfaction delivering pro.
The individual needs to have good experience managing large-scale complex projects from delivery timeline, quality, budget and customer satisfaction.
Role Responsibilities
· Owns & program manages large scale development/ implementation delivery from account perspective
· Specific responsibilities include:
o Owns end-to-end delivery for delivery commitments to client from account perspective
o Owns and decides multi-service line solutions involving final bid estimation and solution review
o Develop and build sustainable delivery organization both at account/project levels
o Owns delivery accountability for the project(s) and also drives delivery efficiencies
o Manages ‘Cost of Delivery’ for clients, establishes budgets, success metrics and transformation roadmaps, engages client stakeholders for delivery reviews/issues
o Co-owns, along with Engagement Delivery Partner: reporting requirements related to projects, P&L maintenance, revenue growth, NPS score, designing Profitability Enhancement Program and tracking, claiming change requests
o Responsible for people management (direct reports of project managers / Lead/ Solution Architects)
o Involves in hiring decisions, finalizing appraisals and people development plans.
o Responsible for overall motivation and morale of the resources in the account(s)
o Support presales related activities for account delivery for Budgetary or Tenders .
Skills & Experience
Proven delivery management experience with at least 15 years of experience managing large programs / multiple large-scale projects for large clients with complex and heterogeneous technology landscape, covering the full SDLC. With recent 5 years focusing on Singapore government sector.
Strong experience in delivering projects using Agile Scrum/ Agile Safe methodologies.
Experienced in Digital transformation journeys of the customer in technology areas including Data, Digital Engineering and Cloud.
Strong understanding of Singapore Government delivery, include contracting, government platforms (GCC, GDC, GPC, SingPass etc)
Degree in an IT related discipline. Requisite Certification.
Ability to identify and drive issues to a quick resolution while balancing the needs of the business, the customer and the team;
Proven record in team and organizational leadership skills working with senior management and individual contributors; extensive experience managing and mentoring collaborative cross-functional teams; ability to provide leadership and direction to project/ project(s) teams and the organization to ensure successful execution; consummate team player with a positive, flexible and creative approach.
Demonstrate strong understanding of business, strategic direction, organizational structure and overall business goals in order to define and validate complete program requirements with business sponsors.
Ability to understand and apply technical solutions to business requirements to meet goals.
Able to speak clearly and persuasively in positive or negative situations and write clearly and effectively at a high level; excellent ability to communicate program vision and collaboratively align diverse organizations; must have strong presentation and group facilitation skills.
Strong experience and understanding of upsell/ cross sell to grow footprint in the designated account(s).
Strong understanding of technology trends and usage in business areas.
Have prior experience supporting presales related activities
Supervisory/Influence:
- Strong client relationship and senior stakeholder management skill
Accountable to senior management in providing regular program / project(s) updates
- Has authority to make program/ project(s) related decisions
- Experience managing project manager(s), solution architects, Leads as direct reports
- Strong conflict management skill
People Interactions:
Within own team or department at leadership / strategic level.
Strong leadership with user/customer up to and including senior-level management.
Contact with peers, commercial, service line leaders & support teams in the organization at regional/ global level.
Success metrics and goals:
· Schedule Adherence
· Cost of Delivery / Margin
· Delivery Performance
· Client Satisfaction
· Employee Engagement & Retention
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.