Senior ServiceNow UX/UI Designer
Location: Remote
Employment Type: Full-Time
Job ID: 00069718545
About the role
As a Senior ServiceNow UX/UI Designer, you will make an impact by designing intuitive, user-centered digital experiences that drive engagement, adoption, and business value. You will be a valued member of our ServiceNow Experience Design team and work collaboratively with clients, stakeholders, developers, and cross-functional teams to create innovative solutions that enhance the employee and customer experience.
In this role, you will:
- Lead user research, discovery workshops, and stakeholder engagements to understand user needs, business objectives, and experience challenges.
- Define and communicate UX strategy, design vision, and experience principles that align with client goals and digital transformation initiatives.
- Create user flows, wireframes, prototypes, mockups, and interactive designs that deliver seamless experiences across web and mobile platforms.
- Partner closely with development teams to ensure design solutions are implemented effectively and aligned with ServiceNow best practices.
- Analyze user feedback, usability findings, and performance metrics to continuously improve experiences and drive adoption.
- Facilitate design workshops and present recommendations to business stakeholders, project teams, and executive leadership.
- Serve as a design lead on client engagements, providing mentorship and guidance to designers and project team members.
- Contribute to pre-sales activities, solution strategy discussions, and thought leadership initiatives as a UX/UI subject matter expert.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree in Design, Human-Computer Interaction, User Experience, Graphic Design, or a related field, or equivalent experience.
- 4+ years of experience designing user experiences and interfaces for web and mobile applications.
- Strong portfolio demonstrating end-to-end UX/UI design, user-centered design methodologies, and successful digital experiences.
- Experience conducting user research, usability testing, workshop facilitation, and stakeholder engagement.
- Proficiency with design and collaboration tools such as Figma, FigJam, Adobe XD, Miro, Illustrator, Photoshop, or similar platforms.
- Experience creating wireframes, prototypes, user flows, design systems, and high-fidelity visual designs.
- Strong presentation and communication skills with the ability to explain design decisions to technical and non-technical audiences.
- Experience collaborating with Agile development teams throughout the product lifecycle.
These will help you stand out
- Experience designing experiences within the ServiceNow platform and knowledge of the Now Experience Framework.
- Familiarity with SaaS product design and enterprise application user experiences.
- ServiceNow Certified System Administrator (CSA) certification.
- Knowledge of ITIL principles and service management concepts.
- Experience contributing to digital transformation, employee experience, or workflow automation initiatives.
- Experience mentoring designers and providing design leadership across project teams.
- Strong understanding of accessibility standards, design systems, and modern UX best practices.
Salary and Other Compensation:
Applicants will be accepted till 8/20/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $130,000 - $150,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
