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TM-Customer Service PR

00070032523


Job Summary

This role focuses on delivering high quality customer service solutions for transportation management clients using Node JS React and Angular JS within a hybrid work model and night shifts. The professional will design enhance and support digital customer experience platforms ensuring reliability scalability and strong integration with logistics systems while aligning outcomes to client and company goals.


Responsibilities

  • Design robust customer service applications using Node JS React and Angular JS that improve response times and enhance overall client satisfaction across transportation and logistics engagements.
  • Develop secure scalable and reusable service components that support multi channel customer interactions including web interfaces support tools and internal operations workflows.
  • Collaborate with cross functional teams in product support and operations to translate complex customer service requirements into clear technical designs and implementation plans.
  • Coordinate with transportation management stakeholders to ensure that digital solutions align with industry regulations routing constraints and service level expectations.
  • Implement integration solutions that connect customer service platforms with transportation management and logistics systems to provide real time shipment status and incident updates.
  • Optimize application performance for night shift operations by fine tuning queries caching strategies and front end rendering to support high availability and reliability.
  • Monitor production systems during night shifts to identify issues proactively and drive rapid resolution of defects incidents and performance bottlenecks.
  • Document technical designs configuration details and support procedures in clear language to streamline future enhancements troubleshooting and knowledge transfer.
  • Conduct thorough unit testing integration testing and regression testing of Node JS React and Angular JS components to maintain stable releases with minimal production defects.
  • Coordinate with quality and support teams to define acceptance criteria for customer service features and to validate that delivered functionality meets user expectations.
  • Implement best practices for security logging and error handling that protect customer data and ensure audit readiness across transportation and logistics applications.
  • Assist in planning and executing releases for hybrid work teams by aligning development testing and deployment activities with night shift schedules and support windows.
  • Mentor peers on efficient coding patterns within Node JS React and Angular JS stacks to encourage consistent implementation standards and maintainable codebases.


Qualifications

  • Possess extensive experience designing and developing applications using Node JS React and Angular JS with strong emphasis on modular architecture and maintainable code.
  • Demonstrate proven ability to work in complex customer service environments supporting digital channels that operate in hybrid work models and across night shifts.
  • Show hands on experience integrating applications with transportation management or logistics platforms to deliver real time tracking case handling and status visibility.
  • Exhibit strong understanding of microservice patterns restful APIs and asynchronous processing to support high volume customer service workflows.
  • Apply knowledge of secure coding practices performance tuning and fault tolerance techniques to maintain reliable systems for global transportation clients.
  • Display familiarity with agile delivery methods issue tracking tools and continuous integration pipelines that support frequent and stable deployments.
  • Value collaboration clear communication and inclusive behaviors that strengthen diverse teams and enhance overall customer service outcomes.


Certifications Required

Preferred certifications include Node JS certification and any cloud platform developer certification such as Azure Developer Associate or AWS Developer Associate.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

 

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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