Job Title: Systems Engineer
Job Location: Onsite- Bowling Green, OH, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
About the Role
In this role, you will
- Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
- Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
- Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
- Escalate complex issues to appropriate support teams and track progress through to resolution.
- Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
- Support conference rooms, collaboration tools, and video conferencing technologies.
- Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
- Follow documented SOPs, security standards, and support processes while meeting SLA targets.
- Provide exceptional customer service and maintain proactive communication with end users.
- Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.
What you’ll need to succeed (required skills)
- 2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
- Experience supporting Windows operating systems and enterprise desktop environments.
- Working knowledge of Mac OS support.
- Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
- Knowledge of hardware troubleshooting, software installation, and peripheral support.
- Experience with asset management, inventory tracking, and lifecycle management.
- Familiarity with printer troubleshooting and configuration.
- Understanding of basic networking concepts and troubleshooting methodologies.
- Experience supporting mobile devices and Mobile Device Management (MDM) solutions.
- Excellent verbal and written communication skills with strong customer service orientation.
Preferred Skills
- Experience supporting enterprise Audio-Visual (AV) and Video Conferencing solutions.
- Familiarity with Salesforce or similar ticketing/service management tools.
- Exposure to smart lockers, IT vending solutions, and workplace technology platforms.
- Knowledge of inventory logistics and supply chain support processes.
- ITIL Foundation certification or ITSM best-practice knowledge.
- Experience working in large enterprise or managed services environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bowling Green, OH, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
