Job Title: Systems Engineer
Job Location: Onsite- Bowling Green, OH, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
About the Role
In this role, you will
- Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
- Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
- Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
- Escalate complex issues to appropriate support teams and track progress through to resolution.
- Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
- Support conference rooms, collaboration tools, and video conferencing technologies.
- Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
- Follow documented SOPs, security standards, and support processes while meeting SLA targets.
- Provide exceptional customer service and maintain proactive communication with end users.
- Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.
What you’ll need to succeed (required skills)
- 2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
- Experience supporting Windows operating systems and enterprise desktop environments.
- Working knowledge of Mac OS support.
- Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
- Knowledge of hardware troubleshooting, software installation, and peripheral support.
- Experience with asset management, inventory tracking, and lifecycle management.
- Familiarity with printer troubleshooting and configuration.
- Understanding of basic networking concepts and troubleshooting methodologies.
- Experience supporting mobile devices and Mobile Device Management (MDM) solutions.
- Excellent verbal and written communication skills with strong customer service orientation.
Preferred Skills
- Experience supporting enterprise Audio-Visual (AV) and Video Conferencing solutions.
- Familiarity with Salesforce or similar ticketing/service management tools.
- Exposure to smart lockers, IT vending solutions, and workplace technology platforms.
- Knowledge of inventory logistics and supply chain support processes.
- ITIL Foundation certification or ITSM best-practice knowledge.
- Experience working in large enterprise or managed services environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bowling Green, OH, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
