Role: Associate Director – ServiceNow Solutions / Enterprise Service Management
Experience: 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experience
Key Responsibilities
- Own and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industries
- Lead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposals
- Define and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governance
- Take accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagements
- Drive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnerships
- Act as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategy
- Provide leadership in architecting integrated, scalable, and future-ready enterprise solutions across multiple service lines
- Oversee requirement discovery, gap analysis, and solution alignment for large transformation programs
- Drive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiation
- Lead executive-level solution defense workshops, articulating strategic value propositions and business outcomes
- Oversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/products
- Provide strategic advisory on solution options, risks, and transformation approaches at enterprise scale
- Govern the development of marketing collateral, solution assets, and industry-specific value propositions
- Lead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfaction
Skills & Expertise
- Deep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
- Strong command over ITIL frameworks and enterprise service management best practices
- Extensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery models
- Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
- Strong understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilities
- Expertise in solution design, platform capabilities, and development technologies
- Exceptional executive stakeholder management, communication, and global client engagement skills
- Advanced proficiency in MS Office tools for executive reporting, proposals, and presentations
Certifications (Preferred)
- Certified ServiceNow System Administrator
- ITIL V3 / ITIL V4
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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