Description - External
About the Role
We are seeking an experienced Oracle Utilities CC&B Techno-Functional Lead to support and enhance Oracle Utilities Customer Care and Billing (CC&B) operations across the meter-to-cash lifecycle. This role serves as a critical liaison between business and technology teams, ensuring system stability, rapid issue resolution, operational excellence, and continuous improvement for customer care, billing, payments, collections, batch processing, and integrations.
In This Role You Will
- Provide end-to-end production support for Oracle Utilities CC&B, ensuring timely resolution of incidents, service requests, and problem tickets.
- Analyze complex functional and technical issues across customer care, billing, payments, collections, meter-to-cash processes, interfaces, and batch operations to identify root causes and implement sustainable solutions.
- Configure and maintain Oracle Utilities CC&B components, including business objects, business services, algorithms, scripts, zones, portals, batch jobs, and UI maps.
- Monitor critical billing and operational batch processes, troubleshoot job failures, validate data integrity, and coordinate recovery activities.
- Collaborate with business users, operations teams, developers, QA teams, and external system owners to gather requirements, validate solutions, and support change initiatives.
- Perform SQL-based data analysis, reconciliation activities, and impact assessments to support issue investigation and decision-making.
- Support and coordinate system enhancements, patch deployments, configuration changes, testing activities, and release management processes.
- Manage interface monitoring and integration support to ensure stable and accurate data exchange between systems.
- Document solutions, support procedures, known issues, and business process impacts to improve operational knowledge management.
- Proactively recommend process and system improvements that enhance platform stability, performance, and user experience.
- Participate in incident management, problem management, and continuous improvement initiatives aligned with operational objectives.
- Ensure compliance with governance, support standards, and service-level agreements.
Work Model
This position requires associates to work onsite five (5) days per week in Tucson, AZ.
What You Need to Have to Be Considered
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Strong experience supporting Oracle Utilities Customer Care & Billing (CC&B) applications.
- Hands-on experience with Oracle Utilities Application Framework (OUAF).
- Expertise in SQL, PL/SQL, and Oracle Database technologies.
- Experience working in Unix/Linux environments.
- Strong knowledge of utility meter-to-cash business processes.
- Experience with batch processing, job scheduling, and Automic workload automation.
- Knowledge of Oracle Utilities integrations, Web Services, and XAI technologies.
- Experience supporting production environments, incident management, and root-cause analysis.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience collaborating with cross-functional business and technical teams.
- Excellent verbal and written communication skills.
These Will Help You Stand Out
- Experience supporting large-scale utility organizations.
- Deep knowledge of customer billing, payments, collections, and customer service operations.
- Experience with Oracle Utilities Cloud or advanced CC&B implementations.
- Knowledge of ITIL processes and service management best practices.
- Experience leading production support teams and coordinating major incident response.
- Familiarity with release management, regression testing, and change control processes.
- Experience improving operational efficiency through automation and continuous improvement initiatives.
- Exposure to cloud, integration, and enterprise architecture technologies.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $64,734 - $90,000, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
