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Oracle Utilities CC&B Techno-Functional Lead - 00069612631

00069612631

Description - External

About the Role

We are seeking an experienced Oracle Utilities CC&B Techno-Functional Lead to support and enhance Oracle Utilities Customer Care and Billing (CC&B) operations across the meter-to-cash lifecycle. This role serves as a critical liaison between business and technology teams, ensuring system stability, rapid issue resolution, operational excellence, and continuous improvement for customer care, billing, payments, collections, batch processing, and integrations.

In This Role You Will

  • Provide end-to-end production support for Oracle Utilities CC&B, ensuring timely resolution of incidents, service requests, and problem tickets.
  • Analyze complex functional and technical issues across customer care, billing, payments, collections, meter-to-cash processes, interfaces, and batch operations to identify root causes and implement sustainable solutions.
  • Configure and maintain Oracle Utilities CC&B components, including business objects, business services, algorithms, scripts, zones, portals, batch jobs, and UI maps.
  • Monitor critical billing and operational batch processes, troubleshoot job failures, validate data integrity, and coordinate recovery activities.
  • Collaborate with business users, operations teams, developers, QA teams, and external system owners to gather requirements, validate solutions, and support change initiatives.
  • Perform SQL-based data analysis, reconciliation activities, and impact assessments to support issue investigation and decision-making.
  • Support and coordinate system enhancements, patch deployments, configuration changes, testing activities, and release management processes.
  • Manage interface monitoring and integration support to ensure stable and accurate data exchange between systems.
  • Document solutions, support procedures, known issues, and business process impacts to improve operational knowledge management.
  • Proactively recommend process and system improvements that enhance platform stability, performance, and user experience.
  • Participate in incident management, problem management, and continuous improvement initiatives aligned with operational objectives.
  • Ensure compliance with governance, support standards, and service-level agreements.

Work Model

This position requires associates to work onsite five (5) days per week in Tucson, AZ.

What You Need to Have to Be Considered

  • Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
  • Strong experience supporting Oracle Utilities Customer Care & Billing (CC&B) applications.
  • Hands-on experience with Oracle Utilities Application Framework (OUAF).
  • Expertise in SQL, PL/SQL, and Oracle Database technologies.
  • Experience working in Unix/Linux environments.
  • Strong knowledge of utility meter-to-cash business processes.
  • Experience with batch processing, job scheduling, and Automic workload automation.
  • Knowledge of Oracle Utilities integrations, Web Services, and XAI technologies.
  • Experience supporting production environments, incident management, and root-cause analysis.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience collaborating with cross-functional business and technical teams.
  • Excellent verbal and written communication skills.

These Will Help You Stand Out

  • Experience supporting large-scale utility organizations.
  • Deep knowledge of customer billing, payments, collections, and customer service operations.
  • Experience with Oracle Utilities Cloud or advanced CC&B implementations.
  • Knowledge of ITIL processes and service management best practices.
  • Experience leading production support teams and coordinating major incident response.
  • Familiarity with release management, regression testing, and change control processes.
  • Experience improving operational efficiency through automation and continuous improvement initiatives.
  • Exposure to cloud, integration, and enterprise architecture technologies.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $64,734 - $90,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid Holidays plus Paid Time Off
  • 401(k) Plan and Contributions
  • Long-term/Short-term Disability
  • Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.
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