Description - External
About the Role
We are seeking an experienced Oracle Utilities CC&B Techno-Functional Lead to support and enhance Oracle Utilities Customer Care and Billing (CC&B) operations across the meter-to-cash lifecycle. This role serves as a critical liaison between business and technology teams, ensuring system stability, rapid issue resolution, operational excellence, and continuous improvement for customer care, billing, payments, collections, batch processing, and integrations.
In This Role You Will
- Provide end-to-end production support for Oracle Utilities CC&B, ensuring timely resolution of incidents, service requests, and problem tickets.
- Analyze complex functional and technical issues across customer care, billing, payments, collections, meter-to-cash processes, interfaces, and batch operations to identify root causes and implement sustainable solutions.
- Configure and maintain Oracle Utilities CC&B components, including business objects, business services, algorithms, scripts, zones, portals, batch jobs, and UI maps.
- Monitor critical billing and operational batch processes, troubleshoot job failures, validate data integrity, and coordinate recovery activities.
- Collaborate with business users, operations teams, developers, QA teams, and external system owners to gather requirements, validate solutions, and support change initiatives.
- Perform SQL-based data analysis, reconciliation activities, and impact assessments to support issue investigation and decision-making.
- Support and coordinate system enhancements, patch deployments, configuration changes, testing activities, and release management processes.
- Manage interface monitoring and integration support to ensure stable and accurate data exchange between systems.
- Document solutions, support procedures, known issues, and business process impacts to improve operational knowledge management.
- Proactively recommend process and system improvements that enhance platform stability, performance, and user experience.
- Participate in incident management, problem management, and continuous improvement initiatives aligned with operational objectives.
- Ensure compliance with governance, support standards, and service-level agreements.
Work Model
This position requires associates to work onsite five (5) days per week in Tucson, AZ.
What You Need to Have to Be Considered
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Strong experience supporting Oracle Utilities Customer Care & Billing (CC&B) applications.
- Hands-on experience with Oracle Utilities Application Framework (OUAF).
- Expertise in SQL, PL/SQL, and Oracle Database technologies.
- Experience working in Unix/Linux environments.
- Strong knowledge of utility meter-to-cash business processes.
- Experience with batch processing, job scheduling, and Automic workload automation.
- Knowledge of Oracle Utilities integrations, Web Services, and XAI technologies.
- Experience supporting production environments, incident management, and root-cause analysis.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience collaborating with cross-functional business and technical teams.
- Excellent verbal and written communication skills.
These Will Help You Stand Out
- Experience supporting large-scale utility organizations.
- Deep knowledge of customer billing, payments, collections, and customer service operations.
- Experience with Oracle Utilities Cloud or advanced CC&B implementations.
- Knowledge of ITIL processes and service management best practices.
- Experience leading production support teams and coordinating major incident response.
- Familiarity with release management, regression testing, and change control processes.
- Experience improving operational efficiency through automation and continuous improvement initiatives.
- Exposure to cloud, integration, and enterprise architecture technologies.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $64,734 - $90,000, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
