We are hiring ServiceNow Business Process Consultants across all experience levels. The BPC role is at the heart of every ServiceNow engagement — translating business requirements into platform solutions, bridging stakeholders and delivery teams, and ensuring every implementation is anchored in sound process design and organizational readiness.
Role & Responsibilities
• Facilitate and document requirements workshops with business and IT stakeholders across all relevant process areas
• Translate business requirements into ServiceNow configuration specifications, process maps, user stories, and functional design documents
• Maintain requirements traceability matrices and ensure all requirements are tracked from discovery through to sign-off
• Advise stakeholders on ServiceNow capabilities, standard processes, and configuration options for their module
Requirements
• Minimum of 5 years Business analysis experience
• Strong facilitation and communication skills — able to run workshops and manage diverse stakeholder groups
• Ability to produce clear, structured BA artefacts: process maps, user stories, test scripts, RTMs, and RAID logs
• Understanding of the ServiceNow module relevant to your primary specialism — hands-on platform exposure is an advantage
• Good understanding of Agile/Scrum — comfortable participating in sprint ceremonies and iterating on requirements
• At Senior/Lead level: proven track record owning full BA workstreams, leading change management, and engaging executive stakeholders
Domain knowledge
• ITSM: ITIL framework, IT service desk operations, change and problem management processes
• ITOM: IT infrastructure environments (server, network, cloud); CMDB governance and CSDM concepts; Discovery scoping and CI lifecycle management
• HRSD: HR service delivery processes across HR COEs; PDPA and HR data privacy awareness
• CSM: omnichannel customer service operations, SLA/entitlement management, contact centre processes
• GRC/IRM: enterprise risk, compliance, and audit processes; MAS TRM and ISO 27001 awareness (Singapore-regulated clients)
• SPM: portfolio and project management methodologies (PMBOK, PRINCE2, SAFe); PMO operating models
• FSM: field service operations, scheduling, work order management, and asset maintenance governance
Certifications
• ITIL Foundation v3/v4 — Preferred at all levels
• ServiceNow CSA — Preferred from BA level; advantageous at Associate
• ServiceNow CIS in primary module — Preferred from Senior BPC level
• CBAP / CCBA — Advantageous from Senior BPC level
• Agile / Scrum Practitioner — Advantageous at all levels
• Domain certifications (e.g. ISO 27001, PMP) — Module-specific advantageous
Education
- Degree in Information Systems, Computer Science, Business, Engineering, or equivalent practical experience.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
