Salesforce Business Analyst (FSC / Service Cloud)
About the role
As a Salesforce Business Analyst, you will make an impact by partnering with business stakeholders and technical teams to deliver effective Salesforce solutions that support business objectives and drive operational efficiency. You will be a valued member of the Salesforce delivery team and work collaboratively with business users, architects, developers, QA teams, and project stakeholders throughout the solution lifecycle.
In this role, you will:
- Elicit, analyze, and document business requirements, user stories, and functional specifications.
- Conduct workshops and stakeholder discussions to understand business processes, identify pain points, and define solution requirements.
- Translate business requirements into Salesforce solutions across Financial Services Cloud (FSC), Service Cloud, and related Salesforce products.
- Author user stories aligned to business requirements and map them to Salesforce features and functionality.
- Collaborate with architects, developers, and QA teams throughout the SDLC while supporting backlog management, sprint planning, UAT, release activities, and ongoing process optimization initiatives.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a Cognizant or client office in Toronto, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Experience eliciting, analyzing, and documenting business requirements, user stories, and functional specifications.
- Strong understanding of Salesforce platform capabilities, particularly Financial Services Cloud (FSC) and Service Cloud.
- Experience conducting stakeholder workshops and facilitating discussions to capture business needs and process improvements.
- Ability to define business processes, business rules, data requirements, process flows, and acceptance criteria.
- Experience supporting Agile delivery processes including backlog management, sprint planning, user acceptance testing (UAT), and release activities.
These will help you stand out
- Experience bridging communication between business stakeholders and technical delivery teams.
- Strong analytical and problem-solving skills with the ability to identify and address business pain points.
- Experience driving Salesforce feature adoption and business process optimization initiatives.
- Ability to translate complex business requirements into scalable Salesforce solutions.
- Strong documentation, facilitation, and stakeholder management skills.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until October 15, 2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $78,000 - $120,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
