Salesforce Business Analyst w/ FSC, Toronto, ON-199 Bay Street, Ontario, Canada

Salesforce Business Analyst (FSC / Service Cloud)

About the role

As a Salesforce Business Analyst, you will make an impact by partnering with business stakeholders and technical teams to deliver effective Salesforce solutions that support business objectives and drive operational efficiency. You will be a valued member of the Salesforce delivery team and work collaboratively with business users, architects, developers, QA teams, and project stakeholders throughout the solution lifecycle.

In this role, you will:

Elicit, analyze, and document business requirements, user stories, and functional specifications.
Conduct workshops and stakeholder discussions to understand business processes, identify pain points, and define solution requirements.
Translate business requirements into Salesforce solutions across Financial Services Cloud (FSC), Service Cloud, and related Salesforce products.
Author user stories aligned to business requirements and map them to Salesforce features and functionality.
Collaborate with architects, developers, and QA teams throughout the SDLC while supporting backlog management, sprint planning, UAT, release activities, and ongoing process optimization initiatives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a Cognizant or client office in Toronto, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Experience eliciting, analyzing, and documenting business requirements, user stories, and functional specifications.
Strong understanding of Salesforce platform capabilities, particularly Financial Services Cloud (FSC) and Service Cloud.
Experience conducting stakeholder workshops and facilitating discussions to capture business needs and process improvements.
Ability to define business processes, business rules, data requirements, process flows, and acceptance criteria.
Experience supporting Agile delivery processes including backlog management, sprint planning, user acceptance testing (UAT), and release activities.

These will help you stand out

Experience bridging communication between business stakeholders and technical delivery teams.
Strong analytical and problem-solving skills with the ability to identify and address business pain points.
Experience driving Salesforce feature adoption and business process optimization initiatives.
Ability to translate complex business requirements into scalable Salesforce solutions.
Strong documentation, facilitation, and stakeholder management skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until October 15, 2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $78,000 - $120,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.

Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.

Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.