Salesforce Business Analyst w/ FSC, Toronto, ON-199 Bay Street, Ontario, Canada

Salesforce Business Analyst (FSC / Service Cloud)

About the role

As a Salesforce Business Analyst, you will make an impact by partnering with business stakeholders and technical teams to deliver effective Salesforce solutions that support business objectives and drive operational efficiency. You will be a valued member of the Salesforce delivery team and work collaboratively with business users, architects, developers, QA teams, and project stakeholders throughout the solution lifecycle.

In this role, you will:

Elicit, analyze, and document business requirements, user stories, and functional specifications.
Conduct workshops and stakeholder discussions to understand business processes, identify pain points, and define solution requirements.
Translate business requirements into Salesforce solutions across Financial Services Cloud (FSC), Service Cloud, and related Salesforce products.
Author user stories aligned to business requirements and map them to Salesforce features and functionality.
Collaborate with architects, developers, and QA teams throughout the SDLC while supporting backlog management, sprint planning, UAT, release activities, and ongoing process optimization initiatives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a Cognizant or client office in Toronto, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Experience eliciting, analyzing, and documenting business requirements, user stories, and functional specifications.
Strong understanding of Salesforce platform capabilities, particularly Financial Services Cloud (FSC) and Service Cloud.
Experience conducting stakeholder workshops and facilitating discussions to capture business needs and process improvements.
Ability to define business processes, business rules, data requirements, process flows, and acceptance criteria.
Experience supporting Agile delivery processes including backlog management, sprint planning, user acceptance testing (UAT), and release activities.

These will help you stand out

Experience bridging communication between business stakeholders and technical delivery teams.
Strong analytical and problem-solving skills with the ability to identify and address business pain points.
Experience driving Salesforce feature adoption and business process optimization initiatives.
Ability to translate complex business requirements into scalable Salesforce solutions.
Strong documentation, facilitation, and stakeholder management skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until October 15, 2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $78,000 - $120,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.