NICE Cxone Engineer
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Location: Remote in USA
About the Role
We are seeking an IVR Developer to join our conversational AI/IVR build team, working within the Cognigy platform to design, build, and deploy call flow automation, complex self-service capabilities, and Nice CXone/CRM/data integrations. This role is part of a cross-functional team including lead developers, a conversational designer, and Cognigy and NICE integration specialists.
Key Responsibilities
- Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
- Translate caller journey designs and low-level application architecture into functioning conversational flows
- Implement and configure OTP/MFA (multi-factor authentication) within call flow logic
- Integrate call flows with CRM data systems for personalized/contextual caller experiences
- Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
- Participate in automation testing of call flows to ensure quality and reliability before release
- Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
- Support Data Lake integration for reporting and analytics purposes
- Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
- Contribute to out-of-the-box and custom reporting requirements as needed
Required Qualifications
- Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
- Working knowledge of GraphQL and REST API integration patterns
- Experience in developing Complex self-services in IVR/IVA.
- Experience with authentication flows (OTP/MFA) in a telephony or conversational context
- Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
- Understanding of microservices architecture principles
- Experience with automation testing frameworks for conversational/IVR flows
- Ability to work within enterprise governance frameworks (access management, architecture review processes)
Preferred Qualifications
- Experience with NICE contact center platform integration
- Familiarity with Data Lake and reporting pipeline integration
- Prior experience in large-scale enterprise contact center environments
- Experience collaborating with UX/conversational designers on caller journey mapping
Salary and Other Compensation:
Applications will be accepted until 10/16/2026.
The annual salary for this position is between $ 100,000– $ 130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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