NICE Cxone Engineer
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Location: Remote in USA
About the Role
We are seeking an IVR Developer to join our conversational AI/IVR build team, working within the Cognigy platform to design, build, and deploy call flow automation, complex self-service capabilities, and Nice CXone/CRM/data integrations. This role is part of a cross-functional team including lead developers, a conversational designer, and Cognigy and NICE integration specialists.
Key Responsibilities
- Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
- Translate caller journey designs and low-level application architecture into functioning conversational flows
- Implement and configure OTP/MFA (multi-factor authentication) within call flow logic
- Integrate call flows with CRM data systems for personalized/contextual caller experiences
- Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
- Participate in automation testing of call flows to ensure quality and reliability before release
- Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
- Support Data Lake integration for reporting and analytics purposes
- Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
- Contribute to out-of-the-box and custom reporting requirements as needed
Required Qualifications
- Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
- Working knowledge of GraphQL and REST API integration patterns
- Experience in developing Complex self-services in IVR/IVA.
- Experience with authentication flows (OTP/MFA) in a telephony or conversational context
- Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
- Understanding of microservices architecture principles
- Experience with automation testing frameworks for conversational/IVR flows
- Ability to work within enterprise governance frameworks (access management, architecture review processes)
Preferred Qualifications
- Experience with NICE contact center platform integration
- Familiarity with Data Lake and reporting pipeline integration
- Prior experience in large-scale enterprise contact center environments
- Experience collaborating with UX/conversational designers on caller journey mapping
Salary and Other Compensation:
Applications will be accepted until 10/16/2026.
The annual salary for this position is between $ 100,000– $ 130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
