IT Support - Executive
Raleigh NC
Job Summary
We are seeking an experienced Executive IT Support Engineer to provide high-quality end-user and VIP technical support in a fast-paced enterprise environment. The ideal candidate will have strong hands-on experience supporting Windows 11, Microsoft 365 (O365), macOS, and Microsoft Teams Rooms, along with excellent communication and troubleshooting skills.
This role requires an individual who can independently manage technical issues for executives and end users, maintain professionalism during high-pressure situations, and provide a seamless support experience.
Key Responsibilities
- Provide hands-on technical support for Windows 11, Microsoft 365/O365, and macOS environments.
- Deliver dedicated Executive/VIP support, ensuring a high level of responsiveness, professionalism, and customer service.
- Administer and support Microsoft Teams Rooms, including troubleshooting meeting-room technology and user issues.
- Diagnose and resolve hardware, software, operating system, connectivity, and collaboration-tool issues.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
- Troubleshoot Windows and macOS desktop/laptop issues and coordinate escalations when necessary.
- Provide support for executive meetings and other business-critical collaboration activities.
- Communicate technical issues and resolutions clearly to both technical and non-technical users.
- Manage multiple requests and priorities effectively in high-pressure and time-sensitive situations.
- Maintain a professional, customer-focused approach when working with senior executives and business stakeholders.
- Document incidents, troubleshooting activities, and resolutions following established support processes.
- Collaborate with infrastructure, networking, security, and other IT support teams when escalation is required.
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Win11/O365/MacOS Support | 4-5 | X | ||
MS Teams Rooms administration | 2-5 | X | ||
Executive/VIP Support | 4-5 | X | ||
Professional communication | 4-5 | X | ||
Managing high-pressure situations | 2-5 | X |
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
