SME-Order Management-Voice, Chennai, Tamil Nadu, India

Job Summary

This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.

Responsibilities

Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards

Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise information

Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitments

Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policies

Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiency

Perform regular checks on master data and transactional records in SAP systems detecting inconsistencies and initiating corrective actions to maintain reliable information for downstream processes

Support night shift operational continuity by handling escalations documenting recurring problems and sharing concise updates with daytime teams to enable smooth handovers

Apply transportation and logistics domain knowledge to interpret shipment requirements assess feasibility and suggest practical options that balance cost service and regulatory considerations

Communicate clearly with stakeholders over voice channels providing status updates explaining process steps and guiding them through issue resolution while maintaining a professional and empathetic tone

Contribute to continuous improvement by capturing recurring order management pain points proposing enhancements to workflows and supporting testing of changes within SAP TM

Maintain detailed activity logs and call records that trace each order touchpoint enabling audit readiness performance reporting and transparent traceability across the supply chain

Support adherence to company policies on data privacy compliance and risk management by following documented procedures for order handling documentation retention and incident reporting

Participate in hybrid work model routines balancing onsite collaboration with remote execution while maintaining consistent productivity and availability during assigned night shift hours

Qualifications

Demonstrate strong practical experience with SAP TM Order Management performing core tasks such as order entry tracking and closure while adhering to defined process controls

Apply hands on exposure to Order Management Trading capabilities to manage complex order scenarios support pricing activities and coordinate transactional updates without errors

Utilize foundational knowledge of transportation management and logistics to interpret freight requirements select viable service options and understand basic routing and scheduling constraints

Show proficiency in voice based customer or stakeholder interaction using clear articulation active listening and structured questioning to resolve order related queries efficiently

Exhibit solid analytical skills to review order data detect patterns underlying issues and propose targeted corrective actions that prevent recurrence and support continuous improvement

Maintain consistent attention to detail when handling multiple orders in parallel ensuring data accuracy proper documentation and timely updates in SAP and related systems

Adapt effectively to hybrid work arrangements and night shift schedules managing personal productivity communication rhythms and collaboration practices suitable for global operations

Certifications Required

SAP Transportation Management certification or equivalent SAP Order Management credential preferred

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。