SME-Order Management-Voice, Chennai, Tamil Nadu, India

Job Summary

This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.

Responsibilities

Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards

Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise information

Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitments

Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policies

Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiency

Perform regular checks on master data and transactional records in SAP systems detecting inconsistencies and initiating corrective actions to maintain reliable information for downstream processes

Support night shift operational continuity by handling escalations documenting recurring problems and sharing concise updates with daytime teams to enable smooth handovers

Apply transportation and logistics domain knowledge to interpret shipment requirements assess feasibility and suggest practical options that balance cost service and regulatory considerations

Communicate clearly with stakeholders over voice channels providing status updates explaining process steps and guiding them through issue resolution while maintaining a professional and empathetic tone

Contribute to continuous improvement by capturing recurring order management pain points proposing enhancements to workflows and supporting testing of changes within SAP TM

Maintain detailed activity logs and call records that trace each order touchpoint enabling audit readiness performance reporting and transparent traceability across the supply chain

Support adherence to company policies on data privacy compliance and risk management by following documented procedures for order handling documentation retention and incident reporting

Participate in hybrid work model routines balancing onsite collaboration with remote execution while maintaining consistent productivity and availability during assigned night shift hours

Qualifications

Demonstrate strong practical experience with SAP TM Order Management performing core tasks such as order entry tracking and closure while adhering to defined process controls

Apply hands on exposure to Order Management Trading capabilities to manage complex order scenarios support pricing activities and coordinate transactional updates without errors

Utilize foundational knowledge of transportation management and logistics to interpret freight requirements select viable service options and understand basic routing and scheduling constraints

Show proficiency in voice based customer or stakeholder interaction using clear articulation active listening and structured questioning to resolve order related queries efficiently

Exhibit solid analytical skills to review order data detect patterns underlying issues and propose targeted corrective actions that prevent recurrence and support continuous improvement

Maintain consistent attention to detail when handling multiple orders in parallel ensuring data accuracy proper documentation and timely updates in SAP and related systems

Adapt effectively to hybrid work arrangements and night shift schedules managing personal productivity communication rhythms and collaboration practices suitable for global operations

Certifications Required

SAP Transportation Management certification or equivalent SAP Order Management credential preferred

Things to know before you apply

Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
Open position: Unless otherwise stated, this job posting is for an open position on our team.
Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.