SME-Order Management-Voice, Chennai, Tamil Nadu, India

Job Summary

This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.

Responsibilities

Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards

Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise information

Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitments

Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policies

Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiency

Perform regular checks on master data and transactional records in SAP systems detecting inconsistencies and initiating corrective actions to maintain reliable information for downstream processes

Support night shift operational continuity by handling escalations documenting recurring problems and sharing concise updates with daytime teams to enable smooth handovers

Apply transportation and logistics domain knowledge to interpret shipment requirements assess feasibility and suggest practical options that balance cost service and regulatory considerations

Communicate clearly with stakeholders over voice channels providing status updates explaining process steps and guiding them through issue resolution while maintaining a professional and empathetic tone

Contribute to continuous improvement by capturing recurring order management pain points proposing enhancements to workflows and supporting testing of changes within SAP TM

Maintain detailed activity logs and call records that trace each order touchpoint enabling audit readiness performance reporting and transparent traceability across the supply chain

Support adherence to company policies on data privacy compliance and risk management by following documented procedures for order handling documentation retention and incident reporting

Participate in hybrid work model routines balancing onsite collaboration with remote execution while maintaining consistent productivity and availability during assigned night shift hours

Qualifications

Demonstrate strong practical experience with SAP TM Order Management performing core tasks such as order entry tracking and closure while adhering to defined process controls

Apply hands on exposure to Order Management Trading capabilities to manage complex order scenarios support pricing activities and coordinate transactional updates without errors

Utilize foundational knowledge of transportation management and logistics to interpret freight requirements select viable service options and understand basic routing and scheduling constraints

Show proficiency in voice based customer or stakeholder interaction using clear articulation active listening and structured questioning to resolve order related queries efficiently

Exhibit solid analytical skills to review order data detect patterns underlying issues and propose targeted corrective actions that prevent recurrence and support continuous improvement

Maintain consistent attention to detail when handling multiple orders in parallel ensuring data accuracy proper documentation and timely updates in SAP and related systems

Adapt effectively to hybrid work arrangements and night shift schedules managing personal productivity communication rhythms and collaboration practices suitable for global operations

Certifications Required

SAP Transportation Management certification or equivalent SAP Order Management credential preferred

À savoir avant de postuler

Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.