Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Reports To: IT Operations Manager / Team Lead
Role Overview:
We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.
Key Responsibilities:
Core IT Support:
Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.
Perform break-fix troubleshooting and provide end-user support.
Build and configure systems using standard client images (e.g., eCore).
Provide full onsite technical support, ensuring a positive user experience.
Replace and coordinate repair of user hardware.
Manage telecom services, including client phone numbers (e.g., Vodafone).
Assist with equipment ordering and general IT support desk administration.
Maintain organized and clean workspaces and equipment areas.
ServiceNow & Asset Management:
Manage and resolve tickets in ServiceNow within defined SLAs.
Utilize ServiceNow for incident, problem, and change management.
Maintain accurate documentation and ticket updates.
Forecast hardware needs and manage IT inventory accordingly.
Order hardware and supplies based on forecast and business requirements.
Maintain and update asset records in asset management systems.
Audio-Visual (AV) Support:
Provide support for corporate AV and video conferencing systems.
Conduct preventive maintenance or coordinate with AV vendors.
Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.
Collaboration & Additional Duties:
Collaborate with stakeholders on special projects as assigned.
Support the team with additional tasks as directed by the operations manager or team lead.
Qualifications:
Proven experience in IT support roles, preferably in a corporate environment.
Hands-on experience with ServiceNow and IT asset management.
Strong troubleshooting and problem-solving skills.
Familiarity with AV systems and conferencing tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
