Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Reports To: IT Operations Manager / Team Lead
Role Overview:
We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.
Key Responsibilities:
Core IT Support:
Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.
Perform break-fix troubleshooting and provide end-user support.
Build and configure systems using standard client images (e.g., eCore).
Provide full onsite technical support, ensuring a positive user experience.
Replace and coordinate repair of user hardware.
Manage telecom services, including client phone numbers (e.g., Vodafone).
Assist with equipment ordering and general IT support desk administration.
Maintain organized and clean workspaces and equipment areas.
ServiceNow & Asset Management:
Manage and resolve tickets in ServiceNow within defined SLAs.
Utilize ServiceNow for incident, problem, and change management.
Maintain accurate documentation and ticket updates.
Forecast hardware needs and manage IT inventory accordingly.
Order hardware and supplies based on forecast and business requirements.
Maintain and update asset records in asset management systems.
Audio-Visual (AV) Support:
Provide support for corporate AV and video conferencing systems.
Conduct preventive maintenance or coordinate with AV vendors.
Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.
Collaboration & Additional Duties:
Collaborate with stakeholders on special projects as assigned.
Support the team with additional tasks as directed by the operations manager or team lead.
Qualifications:
Proven experience in IT support roles, preferably in a corporate environment.
Hands-on experience with ServiceNow and IT asset management.
Strong troubleshooting and problem-solving skills.
Familiarity with AV systems and conferencing tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
