Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Reports To: IT Operations Manager / Team Lead
Role Overview:
We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.
Key Responsibilities:
Core IT Support:
Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.
Perform break-fix troubleshooting and provide end-user support.
Build and configure systems using standard client images (e.g., eCore).
Provide full onsite technical support, ensuring a positive user experience.
Replace and coordinate repair of user hardware.
Manage telecom services, including client phone numbers (e.g., Vodafone).
Assist with equipment ordering and general IT support desk administration.
Maintain organized and clean workspaces and equipment areas.
ServiceNow & Asset Management:
Manage and resolve tickets in ServiceNow within defined SLAs.
Utilize ServiceNow for incident, problem, and change management.
Maintain accurate documentation and ticket updates.
Forecast hardware needs and manage IT inventory accordingly.
Order hardware and supplies based on forecast and business requirements.
Maintain and update asset records in asset management systems.
Audio-Visual (AV) Support:
Provide support for corporate AV and video conferencing systems.
Conduct preventive maintenance or coordinate with AV vendors.
Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.
Collaboration & Additional Duties:
Collaborate with stakeholders on special projects as assigned.
Support the team with additional tasks as directed by the operations manager or team lead.
Qualifications:
Proven experience in IT support roles, preferably in a corporate environment.
Hands-on experience with ServiceNow and IT asset management.
Strong troubleshooting and problem-solving skills.
Familiarity with AV systems and conferencing tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
