German‑speaking IT Support Associate
A bit about the role
As a German‑speaking IT Support Associate, you will make an impact by delivering high‑quality first‑level IT support to enterprise clients in a fast‑paced, service‑driven environment. You will be a valued member of a multilingual support team, helping users resolve technical issues while ensuring a positive customer experience.
In this role, you will
- Act as the first point of contact for end users and resolve IT issues at first level
- Handle user requests via phone, email, and support tools in line with SLAs
- Accurately document cases and actions in the ticketing system
- Escalate unresolved issues to Level 2 teams and follow up through resolution
- Maintain a high level of customer satisfaction through clear communication
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring days per week in a Cognizant office in Budapest, Hungary. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs.
What you need to have to be considered
- Fluent written and spoken German at C1/C2 level and upper‑intermediate English
- Experience in IT Support or customer support in a service environment
- Strong communication skills and a customer‑focused mindset
- High school diploma or equivalent qualification
- Willingness to work in shifts
These will help you stand out
- Interest in IT and technology, with a strong desire to learn
- Experience working in a multilingual or international environment
- Familiarity with ticketing or service management tools
Compensation & benefits
- Competitive salary and cafeteria benefits, with relocation support for candidates from abroad, including travel and short‑term accommodation where applicable
- Medical benefits, sport allowance, and discounted All You Can Move Sport Pass
- Reimbursable language courses and ongoing learning support
- Performance‑based awards, annual bonus, and salary review
- Team and company events that support collaboration and community
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.