As a Trainer you will make an impact by develop and manage the training program for all new and existing employees, providing advanced support for continuous learning.. You will be a valued member of the Brazil IOA CX Multi Channel Helpdesk team and work collaboratively with Partner with Quality, WFM and Client stakeholders for continuous improvement.
Willingness to work in 24/7 rotational shifts during business requirements; Work from Office
In this role, you will:
Align weekly product and skills training plans with the stakeholders to ensure the training agenda supports business goals.
Manage the comprehensive onboarding process for all new hires, serving as a direct point of contact and ensuring they are prepared for their tasks.
Coordinate all training sessions, calibrations, mock calls, and final graduation assessments.
Lead ongoing team training, upskilling initiatives, floor support, and SOP updates.
Develop quarterly training materials, including one-pagers, call simulations, educational content, SOPs, and workshops.
Present training and knowledge-related action plans during Business Reviews.
Serve as a SME across various domains, particularly in agency-related areas, providing expert-level support when not in a training capacity.
Work model: onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo - SP
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Excellent written and verbal fluency in English, at an advanced level.
Ability to teach and mentor on effective products and techniques.
Strong organizational skills and focus on achieving training results.
Ability to provide constructive feedback.
Experience in a role dedicated to training.
Strong time management skills.
Previous experience with any mobile application is a plus.
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.