As a Trainer you will make an impact by develop and manage the training program for all new and existing employees, providing advanced support for continuous learning.. You will be a valued member of the Brazil IOA CX Multi Channel Helpdesk team and work collaboratively with Partner with Quality, WFM and Client stakeholders for continuous improvement.
Willingness to work in 24/7 rotational shifts during business requirements; Work from Office
In this role, you will:
Align weekly product and skills training plans with the stakeholders to ensure the training agenda supports business goals.
Manage the comprehensive onboarding process for all new hires, serving as a direct point of contact and ensuring they are prepared for their tasks.
Coordinate all training sessions, calibrations, mock calls, and final graduation assessments.
Lead ongoing team training, upskilling initiatives, floor support, and SOP updates.
Develop quarterly training materials, including one-pagers, call simulations, educational content, SOPs, and workshops.
Present training and knowledge-related action plans during Business Reviews.
Serve as a SME across various domains, particularly in agency-related areas, providing expert-level support when not in a training capacity.
Work model: onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo - SP
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Excellent written and verbal fluency in English, at an advanced level.
Ability to teach and mentor on effective products and techniques.
Strong organizational skills and focus on achieving training results.
Ability to provide constructive feedback.
Experience in a role dedicated to training.
Strong time management skills.
Previous experience with any mobile application is a plus.
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.