Job Summary
The EndUser Computing (EUC) Engineer will manage support and optimize enduser devices and workplace technology across Windows laptops desktops Mac devices mobile platforms (iOS Android) and tablets ensuring a secure stable and highperformance user experience.
Responsibilities
Deploy configure and manage Windows laptops or desktops MacBook (Air or Pro) iPhones iPads and rugged tablets.
Provide L2 or L3 support for enduser systems including OS troubleshooting performance tuning and application support.
Manage device onboarding or offboarding imaging provisioning and lifecycle management.
Apply and maintain security configurations patches compliance profiles and endpoint protection controls.
Coordinate with identity and access teams for AD or Azure AD authentication SSO and conditional access policies.
Support remote users mobility workflows VPN connectivity collaboration tools and cloudbased productivity apps.
Work closely with Service Desk Infra and Security teams to resolve escalated incidents.
Maintain documentation SOPs and knowledge base articles for EUC operations.
Experience supporting Windows Mac and Mobile (iOS or Android) environments in enterprise ecosystems.
Background handling EUC devices across multiple form factors as referenced in the SO demand (Windows laptops or desktops MacBook iPhones tablets).
Experience in incident resolution device configuration endpoint hardening and enterprise mobility support.
Familiarity with ITIL processes (Incident or Change or Problem).
Strong handson knowledge of Windows OS macOS iOS Android.
Proficiency with endpoint management tools (e.g. Intune SCCM JAMF Workspace One) depending on enterprise setup.
Expertise in
Device imaging or provisioning
Patch management
Application deployment
BitLocker or FileVault encryption
VPN or remote access troubleshooting
Printer network and profile issues
Comfortable supporting collaboration tools (Teams Outlook M365) and ensuring productivity app readiness.
Understanding of device compliance identity integrations (AD or Azure AD) and security baselines.
Strong communication and customerservice orientation for supporting global business users.
Analytical and troubleshooting mindset with ability to work under pressure.
Ability to handle multiple priorities document solutions and follow operational standards.
Teamoriented proactive and able to collaborate with crossfunctional technical groups
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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