Job Summary
Junior Client Relationship Manager (Junior CRM)
Location: Singapore
Employment Type: Full-time
Role Overview
The Junior Client Relationship Manager (Junior CRM) supports senior Client Relationship Managers and Client Partners in managing client accounts, coordinating delivery activities, and ensuring smooth engagement between clients and internal teams. This role is ideal for early‑career professionals who are keen to build a career in client management, consulting, or account delivery within large enterprise and public-sector environments.
The Junior CRM will work closely with delivery teams, recruitment, finance, and clients to support commercial, operational, and relationship management activities.
Key Responsibilities
Client & Stakeholder Support
- Support senior CRM/Client Partner in day‑to‑day client engagement activities
- Act as a coordination point between clients and internal delivery teams
- Assist in organizing and preparing for client meetings, presentations, and reviews
- Track and follow up on client requests, actions, and deliverables
Account & Delivery Coordination
- Support ongoing projects by monitoring account activities and milestones
- Assist in tracking staffing needs, onboarding, and offboarding of project resources
- Coordinate with internal teams (Delivery, Recruitment, HR, Finance) to support account requirements
- Maintain accurate account information, documentation, and contact records
Commercial & Operational Support
- Support contract, Statement of Work (SOW), and Service Order (SO) administration
- Assist in tracking billing status, rate cards, and basic commercial metrics
- Help prepare basic reports on account performance, staffing status, and pipeline information
Internal & Administrative Activities
- Maintain internal trackers, dashboards, and documentation
- Support internal governance, compliance, and audit requirements where applicable
Ensure alignment with Cognizant processes, policies, and quality standards
Required Qualifications
Education
- Bachelor’s degree in Business, Management, Information Technology, Communications, or a related discipline
Experience
- 0–2 years of relevant experience in client support, account management, consulting, operations, or project coordination
- Fresh graduates with relevant internships or exposure to corporate / consulting environments will be considered
Skills & Competencies
- Good communication and interpersonal skills
- Strong coordination and organizational abilities
- Ability to work with multiple stakeholders across teams
- Basic understanding of professional services / consulting environments
- Comfortable working with spreadsheets, presentations, and documentation
- Attention to detail and willingness to learn
Preferred / Good-to-Have
- Exposure to public sector or enterprise clients
- Experience supporting project teams or account managers
- Familiarity with basic commercial concepts (billing, contracts, SOWs)
- Prior experience in IT services, consulting, or system integration firms
Who You Are
- Eager to learn and grow in a client‑facing role
- Proactive, reliable, and well‑organized
- Comfortable working in a fast‑paced, multi‑stakeholder environment
- Professional, mature, and client‑oriented in communication
#LI-CTSAPAC
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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