RESPONSIBILITIES
Recruitment, Training, and Supervision:
• Recruit and onboard employees for the Customer Service Department.
• Develop and deliver training programs to enhance team skills and productivity.
• Supervise daily operations and provide leadership and guidance to the team.
Development and Implementation of Department Objectives:
• Establish goals and strategies to improve departmental performance.
• Monitor progress to ensure alignment with organizational priorities and objectives. Sales and Account Support Management:
• Oversee sales support and account-related activities within the department.
• Facilitate seamless coordination between sales and service teams for optimal results.
Customer Satisfaction Management:
• Design and maintain processes to provide exceptional customer service.
• Address customer concerns, ensuring prompt and satisfactory resolution.
Communication and Coordination:
• Coordinate sales and service functions, ensuring smooth execution of department initiatives.
• Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
• Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration.
Performance Monitoring and Improvement:
• Manage the CMP process effectively.
• Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback.
• Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
• Promote department goals and objectives through strategic planning and supervisory oversight.
Decision-Making and Problem-Solving: Make critical decisions independently, including:
• Weekly scheduling.
• Hiring decisions (90% autonomy) and defining departmental job responsibilities.
• Incentive payouts, procedural changes, and implementation of new processes
EDUCATION
• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards.
• Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred
EXPERIENCE
• 2 years of specialty experience or 5 years of relevant industry w/ sales management (managing a portfolio of business and people) experience.
• Familiarity with sales support and account management processes
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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