EUC Field Services Engineer (d/f/m)
Work Model: Onsite
Location: Viersen, Germany
Job Summary
The EUC Field Services Engineer will design implement and optimize digital experience monitoring solutions that enhance workforce productivity in a onsite work model. The role focuses on delivering robust analytics proactive issue detection and continuous improvement of end user services while collaborating closely with cross functional technology and business teams.
Responsibilities
- Provide on-site IT support and resolve end-user technical issues in a timely manner.
- Manage and prioritize support tickets in line with SLAs, business requirements, and approved ITSM processes.
- Support, configure, and maintain Windows and Linux endpoint devices, including laptop deployment and lifecycle management.
- Troubleshoot hardware, software, peripherals, printers, and A/V equipment.
- Maintain accurate laptop inventory and asset records.
- Deliver high-quality, customer-focused "white glove" support to users at all levels, including executives.
- Collaborate effectively with IT teams and contribute to project-based initiatives.
- Perform proactive maintenance and other duties assigned by the EUC Manager.
Qualifications
- Experience in End User Computing (EUC), Deskside Support, Field Services, or IT Service Delivery environments.
- Strong knowledge of ITSM processes, incident and request management, and ServiceNow ticketing workflows.
- Proficiency with Windows 11, Microsoft 365, Active Directory, Microsoft Intune, and endpoint management.
- Good understanding of core infrastructure technologies, including Active Directory, Group Policy, DHCP, and DNS.
- Ability to troubleshoot hardware, peripherals, conference room A/V systems, and basic to intermediate Linux environments.
- Strong problem-solving and root cause analysis skills.
- Excellent customer service, communication, interpersonal, and organizational skills.
- Ability to work independently, prioritize effectively, and adapt to changing business needs.
- Experience supporting manufacturing/factory environments is a plus.
- Bachelor's degree, technical diploma, or equivalent experience; Microsoft, ITIL, or related certifications are advantageous.
- Willingness to work on-site and travel occasionally as required.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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