Network Voice Engineer
Location : Brampton ON ( 100% onsite )
We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD‑WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.
Technical Skills & Responsibilities
Network (Mandatory)
- Configure, manage, and support enterprise Routers and Switches.
- Configure and troubleshoot routing protocols, including OSPF and BGP.
- Provide operational and implementation support for Cisco SD‑WAN (Viptela / Catalyst SD‑WAN).
- Perform network troubleshooting, root cause analysis, and performance optimization.
Voice & Unified Communications
- Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
- Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
- Hands-on experience with:
- Cisco Jabber
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- Dialer, ICM
- Cisco Presence
- SIP, SCCP, H.323 protocols
- Manage Corporate Telephony environments including:
- Cisco Call Manager
- Cisco Unity Voicemail
- Voice Gateways
Contact Center Technologies
- Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
- Manage Genesys PureConnect components including:
- User accounts
- Roles and permissions
- Access controls
Additional Responsibilities
- Coordinate with vendors for issue resolution, upgrades, and support activities.
- Participate in incident management, problem management, and service improvement initiatives.
- Work effectively in fast‑paced operational environments with cross‑functional teams.
Required Skills & Attributes
- Strong troubleshooting and analytical skills.
- Experience supporting enterprise-scale network and voice infrastructures.
- Ability to work independently and collaboratively within operations and engineering teams.
- Good communication and vendor management skills.
Compensation: We are offering an annual salary of $90,000 to 108,000
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
