Network Voice Engineer
Location : Brampton ON ( 100% onsite )
We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD‑WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.
Technical Skills & Responsibilities
Network (Mandatory)
- Configure, manage, and support enterprise Routers and Switches.
- Configure and troubleshoot routing protocols, including OSPF and BGP.
- Provide operational and implementation support for Cisco SD‑WAN (Viptela / Catalyst SD‑WAN).
- Perform network troubleshooting, root cause analysis, and performance optimization.
Voice & Unified Communications
- Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
- Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
- Hands-on experience with:
- Cisco Jabber
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- Dialer, ICM
- Cisco Presence
- SIP, SCCP, H.323 protocols
- Manage Corporate Telephony environments including:
- Cisco Call Manager
- Cisco Unity Voicemail
- Voice Gateways
Contact Center Technologies
- Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
- Manage Genesys PureConnect components including:
- User accounts
- Roles and permissions
- Access controls
Additional Responsibilities
- Coordinate with vendors for issue resolution, upgrades, and support activities.
- Participate in incident management, problem management, and service improvement initiatives.
- Work effectively in fast‑paced operational environments with cross‑functional teams.
Required Skills & Attributes
- Strong troubleshooting and analytical skills.
- Experience supporting enterprise-scale network and voice infrastructures.
- Ability to work independently and collaboratively within operations and engineering teams.
- Good communication and vendor management skills.
Compensation: We are offering an annual salary of $90,000 to 108,000
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es un arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
