Network Voice Engineer
Location : Brampton ON ( 100% onsite )
We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD‑WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.
Technical Skills & Responsibilities
Network (Mandatory)
- Configure, manage, and support enterprise Routers and Switches.
- Configure and troubleshoot routing protocols, including OSPF and BGP.
- Provide operational and implementation support for Cisco SD‑WAN (Viptela / Catalyst SD‑WAN).
- Perform network troubleshooting, root cause analysis, and performance optimization.
Voice & Unified Communications
- Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
- Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
- Hands-on experience with:
- Cisco Jabber
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- Dialer, ICM
- Cisco Presence
- SIP, SCCP, H.323 protocols
- Manage Corporate Telephony environments including:
- Cisco Call Manager
- Cisco Unity Voicemail
- Voice Gateways
Contact Center Technologies
- Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
- Manage Genesys PureConnect components including:
- User accounts
- Roles and permissions
- Access controls
Additional Responsibilities
- Coordinate with vendors for issue resolution, upgrades, and support activities.
- Participate in incident management, problem management, and service improvement initiatives.
- Work effectively in fast‑paced operational environments with cross‑functional teams.
Required Skills & Attributes
- Strong troubleshooting and analytical skills.
- Experience supporting enterprise-scale network and voice infrastructures.
- Ability to work independently and collaboratively within operations and engineering teams.
- Good communication and vendor management skills.
Compensation: We are offering an annual salary of $90,000 to 108,000
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
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