Network Voice Engineer
Location : Brampton ON ( 100% onsite )
We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD‑WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.
Technical Skills & Responsibilities
Network (Mandatory)
- Configure, manage, and support enterprise Routers and Switches.
- Configure and troubleshoot routing protocols, including OSPF and BGP.
- Provide operational and implementation support for Cisco SD‑WAN (Viptela / Catalyst SD‑WAN).
- Perform network troubleshooting, root cause analysis, and performance optimization.
Voice & Unified Communications
- Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
- Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
- Hands-on experience with:
- Cisco Jabber
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- Dialer, ICM
- Cisco Presence
- SIP, SCCP, H.323 protocols
- Manage Corporate Telephony environments including:
- Cisco Call Manager
- Cisco Unity Voicemail
- Voice Gateways
Contact Center Technologies
- Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
- Manage Genesys PureConnect components including:
- User accounts
- Roles and permissions
- Access controls
Additional Responsibilities
- Coordinate with vendors for issue resolution, upgrades, and support activities.
- Participate in incident management, problem management, and service improvement initiatives.
- Work effectively in fast‑paced operational environments with cross‑functional teams.
Required Skills & Attributes
- Strong troubleshooting and analytical skills.
- Experience supporting enterprise-scale network and voice infrastructures.
- Ability to work independently and collaboratively within operations and engineering teams.
- Good communication and vendor management skills.
Compensation: We are offering an annual salary of $90,000 to 108,000
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
