As a Genesys Tech Lead, you will make an impact by leading the architecture, design, and technical delivery of Genesys Cloud CX solutions for our clients. You will be a valued member of the team and work collaboratively with managers, primary teams, and other stakeholders to deliver scalable, secure, and innovative contact center solutions.
In this role, you will:
- Lead end-to-end solution architecture for Genesys Cloud CX implementations and transformations.
- Define target-state contact center design, integration patterns, security models, and migration approaches.
- Design scalable omnichannel customer engagement solutions across voice, chat, email, SMS, messaging, and social channels.
- Create technical diagrams, specifications, solution design documents, and deployment roadmaps.
- Ensure solutions align with enterprise architecture standards, security requirements, and business objectives.
Work model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Proven experience leading solution architecture and technical design for Genesys Cloud CX implementations.
- Strong background in designing and implementing omnichannel customer engagement solutions.
- Expertise in integration and API development with platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, CRM applications, core banking, mortgage servicing, payment, and identity/authentication systems.
- Demonstrated ability to lead technical workshops, establish coding standards, and drive troubleshooting of complex production issues.
- Experience ensuring solutions meet enterprise architecture standards, security requirements, and business objectives.
These will help you stand out
- Experience designing AI-driven customer experience solutions leveraging Genesys AI, predictive routing, agent assist, virtual agents, knowledge management, conversational AI, and journey analytics.
- Ability to partner with business teams to identify automation opportunities and drive operational efficiencies.
- Strong skills in architecting integrations and developing deployment governance frameworks.
- Advanced knowledge of workforce engagement management, quality management, performance management, conversation analytics, and speech/text analytics within Genesys Cloud.
- Excellent communication and leadership skills, with a track record of successful project delivery in complex environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 7/30/2026.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $80,000p.a - $120,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
The annual salary for this position is between $80,000p.a - $120,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-SS2
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
