Genesys Tech Lead, Chicago,IL-200 N laSalleSt, Illinois, United States

As a Genesys Tech Lead, you will make an impact by leading the architecture, design, and technical delivery of Genesys Cloud CX solutions for our clients. You will be a valued member of the team and work collaboratively with managers, primary teams, and other stakeholders to deliver scalable, secure, and innovative contact center solutions.

In this role, you will:

Lead end-to-end solution architecture for Genesys Cloud CX implementations and transformations.
Define target-state contact center design, integration patterns, security models, and migration approaches.
Design scalable omnichannel customer engagement solutions across voice, chat, email, SMS, messaging, and social channels.
Create technical diagrams, specifications, solution design documents, and deployment roadmaps.
Ensure solutions align with enterprise architecture standards, security requirements, and business objectives.

Work model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Proven experience leading solution architecture and technical design for Genesys Cloud CX implementations.
Strong background in designing and implementing omnichannel customer engagement solutions.
Expertise in integration and API development with platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, CRM applications, core banking, mortgage servicing, payment, and identity/authentication systems.
Demonstrated ability to lead technical workshops, establish coding standards, and drive troubleshooting of complex production issues.
Experience ensuring solutions meet enterprise architecture standards, security requirements, and business objectives.

These will help you stand out

Experience designing AI-driven customer experience solutions leveraging Genesys AI, predictive routing, agent assist, virtual agents, knowledge management, conversational AI, and journey analytics.
Ability to partner with business teams to identify automation opportunities and drive operational efficiencies.
Strong skills in architecting integrations and developing deployment governance frameworks.
Advanced knowledge of workforce engagement management, quality management, performance management, conversation analytics, and speech/text analytics within Genesys Cloud.
Excellent communication and leadership skills, with a track record of successful project delivery in complex environments.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until 7/30/2026.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation
The annual salary for this position is between $80,000p.a - $120,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.

Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.

Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.