What makes Cognizant a great place to work? It is the combination of innovation, growth, and a collaborative global environment. We bring together talented professionals from diverse backgrounds to help leading organizations solve complex challenges and drive meaningful transformation.
At Cognizant, you will have the opportunity to work alongside colleagues from around the world, contribute to innovative projects, and grow your career in an inclusive and supportive workplace.
We are seeking an Autonomous Vehicle Operator Supervisor (AVOS Team Lead) to oversee day-to-day field operations and support the safe, efficient, and effective delivery of autonomous vehicle services. This role is responsible for coordinating daily operational activities, supporting field teams, monitoring performance, ensuring compliance with operational procedures, and maintaining a strong focus on safety and service excellence.
Key Responsibilities
Provide guidance and support to field staff to ensure high standards of operational performance, customer service, and safety.
Manage operator check-in processes, including schedule readiness, completion of daily checklists, and daily task assignments.
Monitor operational performance and coordinate schedule adjustments to support service efficiency.
Ensure adherence to established procedures, operational guidelines, and safety requirements.
Identify and address safety concerns, escalating issues and implementing corrective actions as appropriate.
Coordinate and monitor break schedules to ensure compliance with applicable regulations and operational needs.
Support dispatch operations, including coordination of accessibility-related service requests.
Assist with onboarding, training, coaching, and performance discussions.
Collaborate with internal stakeholders and external partners on routine operational matters.
Support site operations under the direction of the General Manager and Operations leadership team.
Participate in performance management and employee relations processes as required.
Maintain accurate operational records and reports.
Perform additional duties and responsibilities as assigned.
Required Qualifications
Experience in a supervisory, team lead, or operational coordination role.
Strong customer service orientation and interpersonal skills.
Effective verbal and written communication skills.
Demonstrated problem-solving and conflict resolution abilities.
Ability to work independently and collaboratively in a team environment.
Flexibility to work rotating shifts in a 24/7 operational setting.
Strong organizational and time management skills.
Preferred Qualifications
Experience in transportation, mobility services, logistics, fleet operations, or a related field.
Knowledge of operational compliance and workplace safety practices.
Experience supporting training, coaching, and team development initiatives.
Familiarity with technology-enabled operations or autonomous vehicle services is an advantage.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
