What makes Cognizant a great place to work? It is the combination of innovation, growth, and a collaborative global environment. We bring together talented professionals from diverse backgrounds to help leading organizations solve complex challenges and drive meaningful transformation.
At Cognizant, you will have the opportunity to work alongside colleagues from around the world, contribute to innovative projects, and grow your career in an inclusive and supportive workplace.
We are seeking an Autonomous Vehicle Operator Supervisor (AVOS Team Lead) to oversee day-to-day field operations and support the safe, efficient, and effective delivery of autonomous vehicle services. This role is responsible for coordinating daily operational activities, supporting field teams, monitoring performance, ensuring compliance with operational procedures, and maintaining a strong focus on safety and service excellence.
Key Responsibilities
Provide guidance and support to field staff to ensure high standards of operational performance, customer service, and safety.
Manage operator check-in processes, including schedule readiness, completion of daily checklists, and daily task assignments.
Monitor operational performance and coordinate schedule adjustments to support service efficiency.
Ensure adherence to established procedures, operational guidelines, and safety requirements.
Identify and address safety concerns, escalating issues and implementing corrective actions as appropriate.
Coordinate and monitor break schedules to ensure compliance with applicable regulations and operational needs.
Support dispatch operations, including coordination of accessibility-related service requests.
Assist with onboarding, training, coaching, and performance discussions.
Collaborate with internal stakeholders and external partners on routine operational matters.
Support site operations under the direction of the General Manager and Operations leadership team.
Participate in performance management and employee relations processes as required.
Maintain accurate operational records and reports.
Perform additional duties and responsibilities as assigned.
Required Qualifications
Experience in a supervisory, team lead, or operational coordination role.
Strong customer service orientation and interpersonal skills.
Effective verbal and written communication skills.
Demonstrated problem-solving and conflict resolution abilities.
Ability to work independently and collaboratively in a team environment.
Flexibility to work rotating shifts in a 24/7 operational setting.
Strong organizational and time management skills.
Preferred Qualifications
Experience in transportation, mobility services, logistics, fleet operations, or a related field.
Knowledge of operational compliance and workplace safety practices.
Experience supporting training, coaching, and team development initiatives.
Familiarity with technology-enabled operations or autonomous vehicle services is an advantage.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
