What makes Cognizant a great place to work? It is the combination of innovation, growth, and a collaborative global environment. We bring together talented professionals from diverse backgrounds to help leading organizations solve complex challenges and drive meaningful transformation.
At Cognizant, you will have the opportunity to work alongside colleagues from around the world, contribute to innovative projects, and grow your career in an inclusive and supportive workplace.
We are seeking an Autonomous Vehicle Operator Supervisor (AVOS Team Lead) to oversee day-to-day field operations and support the safe, efficient, and effective delivery of autonomous vehicle services. This role is responsible for coordinating daily operational activities, supporting field teams, monitoring performance, ensuring compliance with operational procedures, and maintaining a strong focus on safety and service excellence.
Key Responsibilities
Provide guidance and support to field staff to ensure high standards of operational performance, customer service, and safety.
Manage operator check-in processes, including schedule readiness, completion of daily checklists, and daily task assignments.
Monitor operational performance and coordinate schedule adjustments to support service efficiency.
Ensure adherence to established procedures, operational guidelines, and safety requirements.
Identify and address safety concerns, escalating issues and implementing corrective actions as appropriate.
Coordinate and monitor break schedules to ensure compliance with applicable regulations and operational needs.
Support dispatch operations, including coordination of accessibility-related service requests.
Assist with onboarding, training, coaching, and performance discussions.
Collaborate with internal stakeholders and external partners on routine operational matters.
Support site operations under the direction of the General Manager and Operations leadership team.
Participate in performance management and employee relations processes as required.
Maintain accurate operational records and reports.
Perform additional duties and responsibilities as assigned.
Required Qualifications
Experience in a supervisory, team lead, or operational coordination role.
Strong customer service orientation and interpersonal skills.
Effective verbal and written communication skills.
Demonstrated problem-solving and conflict resolution abilities.
Ability to work independently and collaboratively in a team environment.
Flexibility to work rotating shifts in a 24/7 operational setting.
Strong organizational and time management skills.
Preferred Qualifications
Experience in transportation, mobility services, logistics, fleet operations, or a related field.
Knowledge of operational compliance and workplace safety practices.
Experience supporting training, coaching, and team development initiatives.
Familiarity with technology-enabled operations or autonomous vehicle services is an advantage.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
