Delivery Manager
Location :- Atlanta GA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.
Responsibilities
Service Delivery & Operations Management
10+ years of experience in managing multi-geo and multi-tower large technology teams
Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
Ensure adherence to SLA KPI and contractual commitments for service performance.
Oversee daily operations including incident resolution service requests and operational stability.
Establish governance frameworks for operational reporting service reviews and continuous monitoring.
Cloud & Infrastructure Management
Manage cloud operations ensuring availability scalability and performance optimization.
Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)
Ensure infrastructure resilience capacity planning and disaster recovery readiness.
Stakeholder Management
Act as the primary point of contact for clients and internal stakeholders.
Conduct periodic service reviews executive reporting and performance discussions.
Build strong relationships and ensure alignment with business objectives.
Effectively manage escalations and ensure timely resolution.
Continuous Improvement & Automation
Identify opportunities for service improvement cost reduction and operational efficiency.
Drive initiatives in Process enhancement Automation implementation Productivity improvement
Promote a culture of continuous improvement within the team.
Team Leadership & Governance
Lead and manage cross-functional technical teams.
Ensure skill development resource planning and performance management.
Define clear roles responsibilities and accountability within the team.
Foster collaboration knowledge sharing and high-performance culture.
Required Experience
Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
Proven experience managing large-scale enterprise environment
Strong ITIL/ITSM process expertise (Incident Problem Change Management)
Experience with service management tools (ServiceNow & Jira )
Knowledge and experience with Cognizant ATK solutions and implementations
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
