Delivery Manager
Location :- Atlanta GA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.
Responsibilities
Service Delivery & Operations Management
10+ years of experience in managing multi-geo and multi-tower large technology teams
Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
Ensure adherence to SLA KPI and contractual commitments for service performance.
Oversee daily operations including incident resolution service requests and operational stability.
Establish governance frameworks for operational reporting service reviews and continuous monitoring.
Cloud & Infrastructure Management
Manage cloud operations ensuring availability scalability and performance optimization.
Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)
Ensure infrastructure resilience capacity planning and disaster recovery readiness.
Stakeholder Management
Act as the primary point of contact for clients and internal stakeholders.
Conduct periodic service reviews executive reporting and performance discussions.
Build strong relationships and ensure alignment with business objectives.
Effectively manage escalations and ensure timely resolution.
Continuous Improvement & Automation
Identify opportunities for service improvement cost reduction and operational efficiency.
Drive initiatives in Process enhancement Automation implementation Productivity improvement
Promote a culture of continuous improvement within the team.
Team Leadership & Governance
Lead and manage cross-functional technical teams.
Ensure skill development resource planning and performance management.
Define clear roles responsibilities and accountability within the team.
Foster collaboration knowledge sharing and high-performance culture.
Required Experience
Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
Proven experience managing large-scale enterprise environment
Strong ITIL/ITSM process expertise (Incident Problem Change Management)
Experience with service management tools (ServiceNow & Jira )
Knowledge and experience with Cognizant ATK solutions and implementations
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
