Deskside Support Engineer
Job Summary
Field Services Position is on site only WFH is not allowed - Dublin Ireland
Responsibilities
- Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals
- Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
- Answering to customer inquiries and providing support at Tech Lounge.
- Solving computer issues and prioritizing customer inquiries.
- Installing new programs managing updates and providing technical support.
- Hands and feet support for network server and conferencing teams
- Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
- Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
- Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
- Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
- Experience with a ticketing system- ServiceNow
- Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
- Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
- Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
- Analyze troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
- Assist in developing and documenting improvements to current processes
- Provide technical support for events video conferencing and audio/visual setups.
Certifications Required
JAMF prefererd
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。