Deskside Support Engineer
Job Summary
Field Services Position is on site only WFH is not allowed - Dublin Ireland
Responsibilities
- Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals
- Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
- Answering to customer inquiries and providing support at Tech Lounge.
- Solving computer issues and prioritizing customer inquiries.
- Installing new programs managing updates and providing technical support.
- Hands and feet support for network server and conferencing teams
- Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
- Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
- Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
- Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
- Experience with a ticketing system- ServiceNow
- Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
- Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
- Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
- Analyze troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
- Assist in developing and documenting improvements to current processes
- Provide technical support for events video conferencing and audio/visual setups.
Certifications Required
JAMF prefererd
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.